FAQ

How does Hairdex work?
You consult a doctor online. If treatment is needed, it's prescribed to you and you can order your custom treatment from our partner pharmacies. If you wish, you can then track your progress with optional trichoscopy exams at a partner pharmacy.
Who are the medical professionals?
We work exclusively with doctors trained and specialized in hair loss for consultations, and with licensed compounding pharmacies that prepare your custom treatments.
Is Hairdex a clinic?
No. Hairdex is a digital health platform connecting you with independent healthcare professionals. Through our platform, you can consult a doctor online, receive a personalized diagnosis, and order your treatment from partner pharmacies.
Is Hairdex covered by public health insurance ?
No. Our services are not reimbursed by national health systems. However, some private or complementary insurance plans may cover part of the costs, depending on your policy.
Is my health data safe?
Your health data is encrypted and hosted in Europe on secure, certified health-data servers, in full compliance with the GDPR. The doctorâpatient relationship stays strictly confidential.





